Billing

Our knowledgeable billing representatives are available to help you with any of your billing questions or needs.

Billing Hours:

Monday through Friday 8:30 a.m. – 6:00 p.m. (CST)

1.800.279.5708 (option 4)

Pricing

Please note that payment is required at the time of the order. Prices are subject to change without notice.

Ask about Auto Pay

For your convenience, Pet Health at Avrio can automatically bill your VISA, MasterCard, Discover, or American Express each time an order is processed and ordered by you or your practitioner. To take advantage of this service, please contact the Billing Department at 1.800.742.0516.

Payment Type

We accept payment in a variety of forms. Options include:

    • Credit/Debit Card   
    • Check
    • Most Flexible Spending Cards

Please note: As of March 5, 2021 we will no longer be accepting cash or money order payments at the Youngtown, AZ location, but we do accept cash and money order payments at our Scottsdale, AZ location.

Shipping

Pet Health helps people across the country (in 37 states) with their pet’s unique health needs. Please call us to see if we are licensed in your state.

Ask about Auto Ship

Take the hassle out of ordering refills by signing up for Pet Health’s Auto Ship Program.

MORE ABOUT AUTO SHIP

Shipping Price

Our flat rate for shipping via USPS Priority Mail® is

$8.00

Prices for expedited or alternate shipping methods will vary. Speak with a technician to compare prices.

Prices are subject to change without notice.

We make every effort to compound and process your prescription(s) within 3-5 days of receipt. Once the prescription is filled, the medication will then be delivered in 3-5 days by USPS Priority Mail® with Delivery Confirmation™ (charges may apply). If you provide us with your email address, you will receive an electronic notification at the time of shipping.

Expedited Shipping. Expedited shipping is available and must be requested when placing the order.
Pharmacy Pickup.  If you are picking up an order at the pharmacy, make this request when you place your order, we will call or text you when your prescription is ready for pickup. Allow 3-5 days to process your prescription. To check on the status of your order or see if it is ready for pick-up, call our automated prescription refill line at 800.742.0516 (option 3).

For questions about shipping lead times, tracking numbers, or alternate shipping options, call 800.742.0516 and ask for a technician.

Refrigerated Orders

Prescriptions (excluding medications that require refrigeration) are shipped via Priority Mail® (United States Postal Service) at current postal rates which includes Delivery Confirmation™ capabilities. If your prescription requires refrigeration, it is generally shipped FedEx® 2-Day or Overnight, Monday – Thursday. Friday shipment for Saturday delivery is possible, if available in your area. Other expedited delivery services such as FedEx®, UPS®, and USPS Express Mail® are also available upon request.